Top10 Pickks is a premium Australian restaurant and offline poker lounge where guests come together to dine, socialise, and enjoy hosted card entertainment. Protecting your privacy is central to the way we design our restaurant dining, card room, and poker lounge experiences.
This Privacy Policy describes how we collect, hold, use, and disclose personal information for guests, members, corporate groups, and visitors. It covers activities such as:
- Making reservations for restaurant dining, the poker lounge, or private card room tables
- Coordinating hosted poker nights, offline tournament-style formats, and classic card game evenings
- Arranging private events, corporate gatherings, and group celebrations
- Managing guest communication, including confirmations, updates, and hospitality offers
By visiting our website, submitting a booking or enquiry, or attending our venue, you acknowledge that you have read and understood this Privacy Policy.
We collect personal information that helps us deliver refined hospitality across our restaurant, poker lounge, and card room spaces. The types of information we may collect include:
Reservation and contact information
- Name, preferred title, and contact details (email address, phone number)
- Booking details such as date, time, group size, and preferred area (restaurant, poker lounge, or private card room)
- Special requests, accessibility needs, and seating preferences
- Occasion details for celebrations, corporate evenings, or hosted poker nights
Guest preferences and experience notes
To personalise your visit and curate our Top 10 hospitality moments, we may record:
- Dining preferences, including favourite dishes or styles from our restaurant menu
- Card lounge preferences, such as preferred classic card games or poker table configurations
- Interest in offline tournament formats, themed card evenings, or group lounge packages
- Communication preferences, such as whether you wish to receive updates about upcoming dining experiences, card lounge events, or curated Best 10 recommendations
Website and digital interaction data
When you visit https://top10pickks.com/, we may collect:
- Technical information such as IP address, browser type, and device characteristics
- Usage information, including the pages you view, time spent on each section, and referring websites
- Interactions with our online forms, such as contact or reservation enquiries
We typically collect this information directly from you when you make a booking, contact us, or engage with our team in person. Some technical data is collected automatically through cookies and analytics tools, as described in the Cookies & Analytics section below.
We use personal information to curate thoughtful, in-person experiences across our restaurant, poker lounge, and card room. Our key purposes include:
Booking and guest relationship management
- Processing and confirming reservations for restaurant dining, the poker lounge, and private card room spaces
- Coordinating hosted poker evenings, classic card game sessions, and offline tournament formats
- Managing private events and corporate bookings, including requirements for food, drinks, and card tables
- Sending booking confirmations, arrival guidance, updates, or follow-up communications
Enhancing hospitality and guest experience
- Designing premium hospitality moments across our restaurant and lounge based on guest preferences
- Refining our Top 10 dishes, Best 10 card games, and recommended offline poker formats based on guest feedback
- Planning seating, poker tables, and card room layouts for comfort, privacy, and social connection
Marketing and experience updates
With your consent, we may use your information to:
- Share news about new menus, seasonal restaurant features, and signature dining collaborations
- Invite you to upcoming poker lounge evenings, themed card nights, or private event opportunities
- Highlight editorial content such as Top 10 Reasons to Visit Our Offline Poker Lounge or Best 10 Classic Card Games for the Card Lounge
You can opt out of marketing communications at any time by following the instructions in our messages or by contacting us directly.
We treat personal information with care and discretion. We do not sell your data. We only share information where it is necessary to support our hospitality operations, deliver our services, or comply with the law.
Trusted service providers
We may share limited personal information with carefully selected third parties who assist with:
- Reservation and table management platforms used for restaurant and lounge bookings
- Event planning, including coordination for private poker evenings and card room functions
- Email and communication services used to send booking confirmations and venue updates
- Website hosting, analytics, and security providers that support https://top10pickks.com/
These providers are engaged to handle personal information in line with Australian privacy expectations and our instructions.
Legal and safety requirements
We may disclose personal information where we are legally required to do so, or where disclosure is necessary to:
- Protect the safety, rights, or well-being of guests, team members, or the public
- Assist law enforcement or regulatory authorities when required by applicable laws
In all cases, we aim to limit disclosure to what is reasonably necessary for the relevant purpose.
We take a structured, practical approach to safeguarding the personal information entrusted to us as part of our restaurant and offline poker lounge operations.
How we store your information
- Reservation data is stored in secure hospitality and booking systems designed for venues
- Access to personal information is restricted to authorised team members who need it to coordinate your experience
- Physical records, where used, are kept in controlled areas within our venue or office environment
Security measures
While no method of transmission or storage can be absolutely guaranteed, we take reasonable steps to protect your information, which may include:
- Using secure networks, access controls, and password practices
- Applying role-based access for staff managing restaurant and card lounge operations
- Maintaining oversight of third-party platforms that support reservations, events, and communications
We retain personal information only for as long as it is needed for hospitality, operational, or legal purposes, after which it is securely destroyed or de-identified.
We want your details to be accurate so that we can provide a seamless experience across our restaurant tables, poker lounge, and private card rooms.
How to request access
You may request access to personal information we hold about you by contacting us through our Contact Us page. To help us locate your information, please provide:
- Your full name and preferred contact details
- Approximate dates of recent reservations or events
- Whether your request relates to restaurant dining, the poker lounge, private events, or general enquiries
Updating or correcting your details
If any information we hold is inaccurate or incomplete, you can ask us to update it. This may include:
- New contact details for future reservations
- Updated dietary preferences or accessibility needs
- Changes to your preferred communication channels for lounge and dining updates
We will respond to access and correction requests within a reasonable timeframe and in accordance with applicable Australian privacy laws.
Our website uses cookies and similar technologies to support a smooth browsing experience and to help us understand how guests discover our restaurant, poker lounge, and card room.
How we use cookies
- Remembering basic preferences so you can quickly access key pages such as Restaurant, Poker, Packages, and Events
- Understanding which sections are most helpful, such as information about private poker events, offline tournament formats, or our Best 10 lounge experiences
- Improving how we present content, including our editorial guides like Top 10 Wine Pairings for an Offline Poker Evening
Analytics
We may use analytics tools to review aggregated, de-identified information about website usage, such as:
- How visitors navigate between pages, including the Experience and Contact Us sections
- Which content is most viewed, including details on the poker lounge, card room packages, and private bookings
For more detail on the types of cookies we use and how you can manage them, please refer to our dedicated Cookie Policy.
As a guest of Top10 Pickks in Australia, you have rights in relation to how your personal information is handled. Subject to applicable law, these may include:
- The right to request access to the personal information we hold about you
- The right to request correction of information that is inaccurate or incomplete
- The right to request that we limit certain uses of your information, where appropriate
- The right to opt out of marketing communications about restaurant dining, poker lounge evenings, and card room experiences
Managing communication preferences
You can manage how we contact you about our Top 10 dishes, Best 10 classic card games, or new offline tournament ideas by:
- Using the unsubscribe or preference link included in our emails where available
- Contacting us directly through the Contact Us page to update your preferences
We will respect your choices while continuing to provide essential communications related to confirmed reservations, private poker events, and operational matters.
Top10 Pickks is a sophisticated restaurant and offline poker lounge designed for adult guests. Our card room, poker tables, and hosted card entertainment are intended exclusively for guests who meet our venue’s age requirements.
Age requirements
Guests under 18 years of age are not admitted to our poker lounge or card room, and we do not knowingly collect personal information from minors in relation to offline poker or classic card games.
Protecting children’s privacy
If we become aware that we have inadvertently collected personal information from someone under 18 in connection with our lounge or card room, we will take reasonable steps to delete that information and adjust any related records.
Parents or guardians who believe a minor’s information may have been provided to us are encouraged to contact our privacy officer via the Contact Us page.
We welcome questions about how we manage personal information across our restaurant, poker lounge, and card room operations.
How to reach our privacy officer
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our privacy officer through the Contact Us page. Please include:
- Your full name and preferred contact method
- A brief description of your query or request
- Any relevant details about your recent visits, reservations, or event enquiries
We will review your message and respond within a reasonable timeframe, with care and discretion consistent with our premium hospitality standards.
We may update this Privacy Policy from time to time to reflect refinements in our restaurant, poker lounge, and card room operations, changes in Australian privacy requirements, or enhancements to our Top 10 hospitality standards.
How we will inform you
- The most current version of this Privacy Policy will always be available at https://top10pickks.com/privacy-policy/
- Where appropriate, we may highlight key changes on our website or in communications related to reservations and private events
We encourage you to review this page periodically, especially when exploring new experiences such as private poker events, updated card room packages, or our evolving Best 10 dining and lounge offerings.
This Privacy Policy relates solely to in-person hospitality services at Top10 Pickks in Australia and does not cover any form of online gambling, remote betting, or financial products.